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“international Travel Insurance: Covering Aussies Abroad” – The journalists on the editorial team at Advisor Australia base their research and opinions on objective, independent information gathering.
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“international Travel Insurance: Covering Aussies Abroad”
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Aussietravelcover offers a comprehensive service for Australian travelers both internationally and domestically. It provides up-to-date information on the Australian Government’s travel advice and restrictions through its websites, ensuring travelers are up-to-date before taking out a policy.
It also offers an instant quote service online, and has updated its PDS in 2022 to reflect COVID-19 coverage (it did not previously cover COVID-19 for medical or trip cancellation claims).
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However, Aussietravelcover has a number of negative reviews online which say it has poor customer service which makes it difficult to submit claims. However, there are only some 20 reviews online, and a larger sample size would be required to definitively make a judgment on the company’s performance in this area.
Aussie Travel Cover, referred to as Aussietravelcover, was established in 1982 to provide worldwide travel insurance for Australian residents, whether traveling internationally or domestically.
Its website provides up-to-date information on travel restrictions and advice for Australians planning to travel abroad, and reserves the right not to cover any countries in which Australians are warned against traveling to.
Aussietravelcover is underwritten by the Hollard Insurance Company Pty Ltd and is rated 2.1 stars out of 5 stars from just 22 reviewers.
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Aussietravelcover’s travel policies cover Australians aged up to 74 years, and include children up to 21 years of age as dependents.
Currently, Aussietravelcover is not covering travel to certain destinations due to limiting factors and traveler restrictions put in place by the Australian Government. It can however cover travel cancellations, with the amount selected by the customer based on their needs at the time of taking out the policy.
It also has credit card fraud cover of up to $5000, personal liability up to $5 million for international travel ($1 million for domestic), and a car rental excess up to $8000.
There is unlimited emergency medical cover included in the Aussietravelcover plan, which includes hospital expenses. There is also a $6,000 hospital cash allowance, which is capped at $50 per day after 48 continuous hours.
Does Travel Insurance Cover Covid 19 Or Other Pandemics?
Yes, Aussietravelcover issued a Supplementary Product Disclosure Statement (SPDS) effective 5 May 2022, to state that COVID-19 is now covered under the overseas medical expenses included in its plan.
Trip cancellations are also covered if the policy holder, or anyone named on the policy, is diagnosed with COVID.
Pregnancy is automatically covered by Aussietravelcover up to week 23 of pregnancy, if there are no pregnancy complications. For multiple baby pregnancies, this cover is only up to week 18.
If there are pregnancy complications, it is treated as a pre-existing medical condition and requires assessment, as explained below. Childbirth is not covered by Aussietravelcover.
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There are 31 conditions covered in Aussietravelcovers’ comprehensive travel insurance plan, provided they are stable and meet certain criteria dependent on the condition.
For other conditions – or if the conditions are not stable – a medical assessment is required to determine if it will be covered.
Aussietravelcover’s PDS states that it covers policy holders for most sports and leisure activities, as long as you act in a reasonable way to protect yourself, meaning enjoy the activities with an appropriately licensed outdoor pursuits or sports organisation, according to their instructions,
Winter sports are not covered unless you have purchased Aussietravelcover’s ‘Snow Pack’ cover option, and the conditions for such are also met. You will also only have cover for riding a motorcycle, moped or scooter as a driver or passenger if the ‘motorcycle, moped and scooter’
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Aussietravelcover has 24/7 emergency help with a 1800 freephone number for enquiries. You can also contact Aussietravelcover via its direct number, (02) 9979 8888 or email sales@aussietravelcover.com.au.
Aussietravelcover updated its PDS with a Supplementary Product Disclosure Statement (SPDS) in May. It, along with the original PDS, can be found here.
On the product review website, Australia’s most comprehensive consumer review website, Aussietravelcover is rated just 2.1 stars out of 5. However, this is from a low number of reviews, with only 22 reviews made in 11 years.
Information provided on Advisor is for educational purposes only. Your financial situation is unique and the products and services we review may not be right for your circumstances. We do not offer financial advice, advisory or brokerage services, and we do not recommend or advise people to buy or sell particular stocks or securities. Performance information may have changed since the time of publication. Past performance is not indicative of future results.
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Adviser adheres to strict editorial integrity standards. To the best of our knowledge, all content is accurate as of the date posted, although offers contained herein may no longer be available. The opinions expressed are the author’s own and are not provided, approved or otherwise endorsed by our partners.
Sophie Venz is an experienced editor and features reporter, and has previously worked in the small business and startup reporting space. Previously the Associate Editor of the SmartCompany site, Sophie has worked closely with finance experts and columnists around Australia and internationally. Sophie grew up on the Gold Coast and now lives in Melbourne. Shop now for free COVID-19 Emergency Medical & Repatriation and Cancellation & curtailment cover. Including your compulsory medical quarantine costs
As long as your government advise against travel due to Covid to your chosen location, you will receive Covid Cover.
If there is a ‘Travel Advisory’ due to Covid to your destination and you still want to travel:
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You can still get travel insurance and your coverage remains valid for all insured events under the policy you purchase that are not COVID-related. If you need to cancel, or shorten your trip, or have a medical emergency while you’re away that isn’t Covid related, you still have cover. Always check your government restrictions and the place you plan to visit before booking and traveling.
If you are traveling against a compulsory restriction/legal ban and you do not have a valid reason for travel:
You are not covered under any part of this policy unless you have a legally permissible reason to travel and you have contacted us and agreed to this.
If you need to travel and your local government has a compulsory travel restriction/or advice against travel:
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If you think your trip falls into one of the permitted categories, please email us at @ and we will advise you if we can provide you with insurance and whether this may include COVID cover.
Please note, claims related to a positive Covid-19 test result can only be considered when certified by an independent authority. Examples of this are: the official certificate of a private Covid testing provider, or the medical report of a doctor’s administered Covid-19 test result. The written confirmation must include the name of the person for whom the test relates, the date of the test and the test result. The insurer will not accept photographs of a lateral flow test taken at home unless it has been independently verified.
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